Freelance Release Manager (ZZP)

Role Overview:

We are seeking a highly motivated and experienced Release Manager to join our team in either the Bois-Colombes or Amsterdam office. This individual will play a key role in managing the release lifecycle of our products while also being responsible for Triaging and allocate Level 3 support tickets. You will ensure the smooth delivery of software releases, coordinate with multiple teams across the organization, and oversee the resolution of critical production issues. Experience working in a SAFe (Scaled Agile Framework) environment is crucial, as the role requires a strong understanding of Agile release management practices.

Key Responsibilities:

1. Release Management:

   • Plan, coordinate, and manage the end-to-end release processes for multiple projects.

   • Schedule, manage, and communicate releases across the internal Legisway community.

   • Work closely with Product Owners, Product Managers, Scrum Masters, and development teams to ensure timely and smooth delivery of releases.

   • Ensure that releases are delivered on time and within scope, while maintaining high-quality standards.

   • Lead release planning meetings and manage release readiness reviews.

2. Level 3 Support (Incident Management):

   • Triage and distribute Level 3 support tickets, ensuring timely and effective solutions for critical production issues.

   • Work closely with the development and operations teams to track and resolve complex issues.

   • Provide clear communication and updates to stakeholders on the status of critical support cases.

   • Act as an escalation point for major incidents and manage them through to resolution.

3. Collaboration & Stakeholder Management:

   • Work in a cross-functional team environment, coordinating with various departments such as development, QA, operations, and product management.

   • Ensure alignment of release planning with business goals and objectives.

   • Maintain strong communication with internal and external stakeholders, ensuring clear visibility of release schedules and support ticket progress.

   • Facilitate post-release retrospectives and contribute to continuous improvement of the release process.

4. Compliance and Risk Management:

   • Ensure that all releases comply with internal security, audit, and quality requirements, escalate to manager when not.

   • Identify and manage risks related to the release process, mitigating any issues that could affect release quality or timing.

   • Establish and monitor KPIs related to release management and support performance.

Required Skills & Experience:

• Strong understanding of the SAFe framework and Agile development methodologies.

• Proven Experience in Release Management within an Agile or SAFe environment.

• Experience ‘handling’ Level 3 Support for (critical) production issues.

• Solid planning and coordination experience for managing topics on a User Story level

• Excellent communication and coordination skills to work with cross-functional teams and manage stakeholder expectations.

• Experience in IT service management tools (e.g., YouTrack, ServiceNow).

• Effective interpersonal and communication skills

• Proficiency in English is a must, French or Dutch is a plus.

• Able to create and monitor KPIs monthly to take informed decisions.

• You are autonomous, accountable, professional and able to do transversal management among various geographical regions.

We would like to receive a CV that clearly shows that you meet the strict requirements. Make this clear in your CV and motivation letter.

Describe in short your experience with each requirement.

Preferred Qualifications:

• Experience in the software or technology industry, preferably Legisway or other Legal management solutions.

• Understanding of Support processes methodology and procedures (ITIL framework / other.)

• Knowledge of cloud infrastructure and DevOps practices.

• Certifications in SAFe or other Agile methodologies.

If you are an experienced Release Manager who thrives in a fast-paced environment and is passionate about delivering high-quality software releases, we would love to hear from you! Apply now and help us drive successful releases while supporting our critical production needs.