Yacht Freelance

Freelance Quality &Tooling Specialist (ZZP)

Geplaatst 25 mrt. 2025
Project ID: 9179357
Plaats
Rotterdam, Hybride
Uren
40 Uur/week
Periode
7 maanden
Start: z.s.m.
Einde: 30 okt. 2025
Tarief
Onbekend
Uiterste voorsteldatum: 25 apr. 2025 12:00

What Will You Do?


As a Quality & Tooling Specialist, you will play a crucial role in our organization to ensuringthat our customer service teams deliver top-tier service.. You´ll ensure that our qualitystandards are upheld and that our team has the knowledge and skills to excel.


You rresponsibilities will include:


- You will be responsible for monitoring the quality of interactions.

- Developing and enhancing quality processes.

- Conducting internal audits to ensure all scripts are running smoothly.

- Designing and delivering impactful training programs & script changes.

- End responsible for the Customer Care tooling set-up & optimization.

- Collaborating continuously with colleagues across various departments to optimizeour services.


 

Next to being a nice colleague to work with, result driven and very customer focused personality you have:


  • 3-5 years of experience in a quality assurance role within customer care, preferably in the retail industry.

  • HBO work and thinklevel.

  • Strong analytical skills with the ability to interpret data and drive actionable insights.

  • Strong communication and interpersonal skills, capable of motivating and coaching teams.

  • Proficiency in customer care tools and quality monitoring systems.

  • Ability to design and deliver engaging and effective training programs.

  • Fluent in Dutch and English (written and spoken). French is a plus.



What’s in it for you?


  • Competitive salary and benefits package.

  • A challenging role within an energetic team.

  • Opportunities for professional growth and development.

  • A collaborative and supportive work environment.

  • The chance to make a significant impact in a leading retail organization.

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