Freelance Polarion Application Manager (ZZP)

The Application Specialist manages and optimizes Polarion ALM tools, providing user support, maintenance, troubleshooting, and collaborating with teams to ensure effective tool usage throughout the software development lifecycle.

It is important to note that Polarion tool is replacing DOORS and HPQC. The responsibilities will shift to Polarion.

Key Responsibilities:

• Support & Troubleshooting: Provide first/second-level support for Polarion; quickly resolve or escalate issues and document actions.

• User Onboarding & Training: Set up accounts, deliver training, and develop resources to support users and reduce tickets.

• Customization & Improvement: Adapt workflows, dashboards, and templates; gather enhancement requirements; help automate processes and integrate with other systems.

• Reporting: Build and maintain reports/dashboards, analyze usage, and prepare documentation for audits.

Required Skills:

• Bachelor’s or Master degree in Computer Science/related field or equivalent experience

• 3+ years supporting Polarion in enterprise settings

• Proficiency in workflow customization, and troubleshooting

• Knowledge of requirements management, test management, QA, ALM practices, scripting (PowerShell/Python/VBScript) & relational databases

• Strong communication, organizational, multitasking, and teamwork skills

Preferred:

• Knowledge of DOORS and/or HPQC, REST APIs and integrations is a pre

• Experience with Atlassian Tool suite (JIRA, Confluence, Bitbucket, Bamboo)

• Familiarity with regulated industries, ITIL frameworks, and Agile SAFe methodologies