Freelance IT Service Delivery Manager (ZZP)

Please note:

• Please list all requirements and wishes and answer YES and an explanation, in addition to the motivation and CV

• We would like to receive a CV that clearly shows that you meet the strict requirements. Please also make this clear in your motivation letter.

• Although we work with deadlines, it is possible that the project will still be closed earlier. We advise you to respond as soon as possible.

Job Description:

Do you know how IT Service Management processes work? Do you value long-term business relationships and networks? Can you manage multiple priorities and work effectively under pressure? Then we are looking for you!

Your position:

As a Service Delivery Manager, you will be responsible for managing the delivery of IT and Operational Technology (OT) services for a selection of our customers. You will work closely with the Service Contract Manager. In collaboration with potential onsite and remote teams (both 3rd party and Vanderlande support groups), you will ensure the delivery of day-to-day operations supporting the end-to-end life cycle of IT services for production and test systems, which are mission-critical for your customers. Other responsibilities include:

• Corrective support on (major) incidents, problems, and changes and manage the lifecycle of the IT Systems Develop and implement service delivery strategies, processes, and policies to enhance operational efficiency and customer satisfaction;

• Manage and monitor service levels to ensure compliance with customer expectations and company standards.

• Coordinate cross-functional teams, including IT, operations, and business units, to ensure the delivery of integrated solutions. Identify and mitigate risks associated with IT/OT service delivery, ensuring robust business continuity and disaster recovery plans;

• Provide technical guidance and mentorship to team members, fostering their professional growth and development;

• Ensure compliance with industry standards, regulations, and security protocols;

• Prepare and present regular reports on service delivery performance, issues, and improvements to senior management;

• Support sales in winning new projects.

What do we ask of you?

• Bachelor’s degree preferably in Information Technology, Computer Science, Engineering, or a related field;

• A minimum of 3 years of experience in IT/OT service delivery in business-critical IT environments (no IT workplace/office automation);

• Strong understanding of IT and OT systems, including hardware, software, networks, and security;

• Excellent leadership, communication, and interpersonal skills;

• Excellent English communication skills (written and verbal);

• Commercially aware, understand and able to manage risks, drive to identify and pursue opportunities.

• Knowledge of industry-specific regulations and standards (e.g., ISO, NIST, IEC);

• Certifications such as PMP, ITIL, or similar are desirable.

• Ability to travel around 20% (Current scope: Benelux mainly and UK and Nordics )