Freelance Business Capability Expert Consumer Care (ZZP)

• A motivation based on the requirements is needed

Responsible for accelerating business performance by designing, building, and ensuring the adoption of business capabilities to enhance customer and employee experience for Consumer Care. 

 Your Role 

 Greater Impact 

•  Develop end-to-end business capabilities to support operational excellence, compliance, and value delivery in Consumer Care. 

 Team and Stakeholders 

•  Collaborate with Senior Leaders and Process Owners and in Businesses, Regions, and Centers of Excellence (CoE) to create fit-for-purpose business capabilities. 

 Professional and Personal Development 

• Opportunity to lead transformative projects, enhance influencing and stake holder management skills and to define the leading capabilities for the future. 

Core Responsibilities:

• Create comprehensive E2E Business Capability Roadmaps. 

• Identify business improvement opportunities with business case planning. 

• Co-create and incrementally develop business capabilities. 

• Drive productivity and growth in alignment with business cases. 

• Lead Subject Matter Expert networks for co-creation and change management. 

• Maintain CoP in archetypes for business capability excellence. 

• Ensure accurate business capability performance reporting and adoption. 

• Develop competence assessments and submit Change Requests (CR) to the PH Change Control Board (CCB).

Requirements:

• A master degree is preferred. 

• Relevant qualifications in business, technology, or related fields. 

• Proven track record in business capability development and implementation. 

• Experience in Consumer Care is beneficial. 

• Strong in co-creation, organizational design, compliance control, and change management. 

• Strong conceptual skills to define new capabilities. 

• Ability to lead SME networks, guide, and coach teams for effective business capability execution. 

Do you find this vacancy interesting and do you think it suits you? Before you apply, we would like to invite you to pay attention to the following points. By taking these into account, you increase your chance of progressing in the selection.

CV and motivation letter: We would like to receive a CV that clearly indicates that you meet the strict requirements of the position and the wishes as best as possible. Make sure that this is also clearly reflected in your motivation letter. Don't forget to add this along with your CV. Both in English please.

Response time is crucial: Although we work with deadlines, the project may close early. We advise you to act quickly so as not to miss your opportunities.