Freelance Business Analist (ZZP)

KPN invites a dedicated and skilled Business Analyst to join our dynamic team. In this essential role, you'll be at the heart of our Logfile Management initiatives, harnessing the power of the KPN Data Services Hub. We are looking for someone who is passionate about streaming data architectures and preferably has experience in the field of security, with a keen focus on Security Information and Event Management (SIEM). This position supports a product that operates on a 24/7 basis, ensuring maximum reliability and performance for our users.

Key Responsibilities:

• Serve as the primary contact point for customers, partners, and colleagues, fostering strong relationships and ensuring clear communication channels.

• Assist Product Owner with Backlog management and planning as well as Scrum rituals.

• Develop high-level designs and solution proposals for Logfile Management, working closely with clients to understand their requirements and objectives.

• Take ownership of and manage projects related to onboarding sources or customers, from initiation to completion, ensuring deliverables are met within scope, budget, and timeline.

• Identify opportunities to streamline and enhance operational processes to drive efficiency and effectiveness.

• Provide ongoing support to customers and internal teams, addressing inquiries, issues, and challenges in a timely and effective manner.

• Contribute to the continuous improvement of our services, processes, and documentation through feedback and proactive initiatives.

Qualifications:

• Proven experience in business analysis, project management, and customer relationship management roles.

• Strong understanding of streaming technologies, especially Kafka, and familiarity with data architecture concepts like Data Mesh.

• Proven experience in developing and refining operational processes within a DevOps framework.

• Familiarity with Logfile Management and/or Security (SOC-SIEM / XDR) is a plus.

• Exceptional teamwork and mentoring skills, embracing diversity and inclusivity in the workplace.

• English and Dutch speaking is a MUST!

• A proactive, goal-oriented mindset, eager for continuous learning and personal growth.

Work Environment:

• The product you'll be working on is essential and operates 24/7, requiring consistent performance and dedication.

• Fridays are an in-office day, fostering team collaboration and connection. For the remaining days, we support a flexible work arrangement, allowing partial work from home to maintain work-life balance.

• We are committed to creating a diverse and inclusive environment and encourage applications from a wide range of candidates, especially women and those from underrepresented groups in tech.

What We Offer:

• A vital role in advancing KPN’s data platform management capabilities, focusing on cutting-edge logfile management.

• Opportunities to engage with state-of-the-art technologies in a role that promotes innovative thinking.

• A dynamic, supportive team culture that values professional growth and personal well-being.

• A commitment to an inclusive, collaborative, and forward-thinking work environment.

English and Dutch speaking is a MUST!

Do you find this vacancy interesting and do you think it suits you? Before you apply, we would like to invite you to pay attention to the following points. By taking these into account, you increase your chance of progressing in the selection.

CV and motivation letter: We would like to receive a CV that clearly indicates that you meet the strict requirements of the position and the wishes as best as possible. Make sure that this is also clearly reflected in your motivation letter. Don't forget to add this along with your CV.

Language of the documents: Both documents, your CV and motivation letter, must be in Dutch.

Response time is crucial: Although we work with deadlines, the project may close early. We advise you to act quickly so as not to miss your opportunities.